477be Privacy Policy

1 What Information We Collect

1.1 Information You Provide

When you register with 477be, verify your account, or contact us, we may collect the following information:

• Full name and date of birth
• Email address
• Mobile number
• Residential address
• National ID card or passport details (for KYC verification)
• Payment information (bKash, Nagad, Rocket, or the last digits of a bank account number)

1.2 Automatically Collected Information

While you use 477be, our system automatically records the following information:

• IP address and device identification information
• Browser type and operating system
• Time and duration of website visits
• A log of which pages you visited
• Referral URL (where you came from when you arrived at our site)
• Gaming activity and transaction history

1.3 Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to manage your session and improve your experience. See Section 5 for more details.

2 How We Use Your Information

Collected information is used for the following purposes:

2.1 Account and Service Management

• Creating and managing your 477be account
• Processing deposit and withdrawal requests
• Providing bonuses and promotional offers
• Managing the VIP program and calculating cashback
• Providing customer support

2.2 Security and Fraud Prevention

• Verifying account identity (KYC)
• Detecting unauthorized access and fraud
• Complying with anti-money laundering regulations
• Monitoring suspicious transactions

2.3 Service Improvement

• Analyzing website performance
• Customizing content based on your preferences
• Testing new games and features
• Evaluating customer satisfaction

2.4 Communication

• Sending important account-related notifications
• Sending transaction confirmation messages
• Sending promotional messages with your consent
• Sharing information related to responsible gaming

3 How We Keep Your Information Secure

3.1 Encryption Technology

477be uses industry-standard SSL (Secure Socket Layer) encryption technology to protect all your personal and financial information. All data exchanged between your browser and our servers is encrypted.

3.2 Server Security

Our data storage system has the following security measures in place:

• Firewall and intrusion detection system (IDS)
• Regular security audits and vulnerability assessments
• Restricted access controls — only authorized staff can view personal information
• Data backup and recovery plan
• 24-hour security monitoring

3.3 Payment Information Security

Your complete bKash, Nagad, Rocket, or bank account details are not stored on our servers. We retain only the partial information necessary to verify transactions.

4 When and With Whom Information Is Shared

477be never sells your personal information. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Limited information may be shared with trusted third-party organizations for service operations, such as:

• Payment processing companies (solely to complete transactions)
• Identity verification service providers (for the KYC process)
• Technology and hosting companies (for service operations)
• Fraud detection service providers

All such partners are bound by strict confidentiality agreements.

4.2 Legal Obligations

We may be required to share information with legal authorities in the following cases:

• Court orders or valid legal processes
• Anti-money laundering investigations
• Formal requests from government regulatory bodies

4.3 Business Transfers

In the event of a business merger or acquisition, your information may be transferred. In such cases, we will provide advance notice and the same privacy protections will continue to apply.

5 Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored in your browser. They remember information from your visit and use it on your next visit.

5.2 What Types of Cookies We Use

• Essential Cookies: For maintaining login sessions and ensuring security — these cannot be disabled.
• Functional Cookies: For remembering your preferences (such as language and theme).
• Analytics Cookies: For monitoring and improving site usage.
• Marketing Cookies: For displaying relevant advertisements with your consent.

5.3 Cookie Controls

You can disable non-essential cookies from your browser settings. However, doing so may cause some website features to stop working. The method for controlling cookies differs across browsers — please refer to your browser's help section.

6 Your Rights Over Your Personal Information

477be respects the following rights of yours:

6.1 Right to Access Information

You may request at any time to know what information we hold about you. We will respond within 30 business days.

6.2 Right to Correct Information

If your profile has incorrect or incomplete information, you can request a correction. This can be done by logging into your account or by contacting support.

6.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, information that must be retained to fulfil legal obligations may not be possible to delete.

6.4 Right to Object to Processing

You may object to your information being used for marketing purposes. In that case, we will stop using your information for that specific purpose.

6.5 Right to Lodge a Complaint

If you believe we have violated this policy, please contact us first. If the issue is not resolved, you may lodge a complaint with the relevant authority.

7 Identity Verification Process

477be follows a KYC (Know Your Customer) process to maintain a safe and responsible gaming environment. This helps prevent financial fraud and money laundering.

7.1 When Verification Is Required

• Before the first significant withdrawal
• When suspicious activity is detected on the account
• As part of periodic reviews at regular intervals
• At the user's request to confirm their own identity

7.2 Documents Required for Verification

• A clear photo of your National ID Card (NID) or passport
• A selfie photo (if required)
• Proof of address document (utility bill or bank statement)

7.3 Data Security

Documents submitted during the KYC process are stored in encrypted form and can only be accessed by authorised staff. Original copies of documents are not retained by us after verification is complete.

8 Collection of Information from Minors is Prohibited

477be strictly does not provide services to individuals under the age of 21 and does not collect any personal information from them.

If you know that a minor is using our platform, please notify us at [email protected].

9 How Long Information Is Retained

We retain your information only for as long as necessary:

9.1 Active Accounts

We retain your information for as long as your account remains active. This is necessary for providing services and protecting your account.

9.2 After Account Closure

Even after an account is closed, certain information is retained for a set period to meet legal and financial regulatory obligations. This period is determined by applicable laws and regulations.

9.3 Deletion of Information

After the retention period ends, your information is securely deleted or modified in a way that makes it impossible to identify you.

10 Privacy Policy Updates

477be reserves the right to revise and update this privacy policy from time to time. Depending on the nature of the change, we will notify you in the following ways:

• Important changes: A notification will be sent to your registered email and displayed on screen at login.
• Minor changes: The "Last Updated" date at the top of the page will be changed.
• Urgent changes: For immediate changes required by legal obligations, you will be informed as soon as possible after the update.

If you continue to use our services after changes are made, you will be considered to have consented to the updated policy. If you do not agree to the revised policy, you may request that your account be closed.

11 Privacy-Related Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following:

11.1 Email

For any privacy-related requests, email us at: [email protected] — write "Privacy Request" in the subject line.

11.2 Live Chat

For quick assistance, use our 24/7 Bengali live chat service. Live chat can be started from any page on the site.

11.3 Response Time

For general enquiries, we respond within 24 hours. Requests for data deletion or detailed reports may take up to 30 business days.